eRad Technical Support Engineer
August 29
Description
• Troubleshoot and resolve customer technical issues, preventing them from occurring again. • Provide clear and complete answers to customer inquiries, educating where necessary. • Perform software updates and maintenance when necessary. • Perform paid On-call shifts to cover work outside of office hours. • Quickly and fully understand new concepts and ask appropriate questions. • Drive constant improvement, both for the company and personally. • Build strong relationships both internally and externally.
Requirements
• Experience in customer service or support. • Significant experience in technical service OR a technical degree. • Strong troubleshooting capabilities. • Experience in a Command Line Interface environment OR programming experience. • Ability to work flexible hours as necessary. • Strong written and verbal communication skills.
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