Vice President of Client Success

February 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🏆 Customer Success

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DeepSeas

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DeepSeas is a leading Managed Detection & Response (MDR) provider that specializes in transforming cybersecurity programs for various industries. Their offerings include CISO Advisory, Managed Detection & Response, and Offensive Security & Attack Surface Management. DeepSeas excels in areas such as cloud defense, ransomware protection, and critical infrastructure security. They provide solutions for cybersecurity transformation, including under vCISO services, pen testing, and AI risk management. DeepSeas is ranked as a top global MDR provider and is praised for its rapid and meaningful outcomes in enhancing cybersecurity measures across financial, healthcare, manufacturing, and pharmaceutical sectors.

MDR • Managed Detection and Response • Threat analytics • Cyber defense • cyber security

201 - 500 employees

Founded 30 years

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Company Background: With 30 years of experience in cyber defense, DeepSeas is trusted by nearly 1,000 clients around the world. • Known for its programmatic approach to continuously transforming cyber defense programs, recognized by Gartner as a top 40 provider of MDR. • Position Overview: We are looking for a dynamic and results-driven Client Success Leader to join our executive team. • Drive client satisfaction, retention, and growth by overseeing governance, reporting, and execution of exceptional service delivery. • Cultivate strong client relationships, champion their success, and identify opportunities to expand value through upselling and cross-selling. • Passionate about driving impact, fostering long-term partnerships, and contributing to revenue growth.

🎯 Requirements

• Bachelor's degree in Business, Marketing, or a related field. • 10 years of experience in client success, account management, or a related role. • Proven track record of building and maintaining strong client relationships in a managed service and/or professional service environment. • Ability to develop and execute a comprehensive customer success strategy that aligns with business objectives. • Deep understanding of industry trends, customer expectations, and competitive landscapes. • Experience identifying and driving upsell and cross-sell opportunities to maximize customer lifetime value. • Strong track record of driving customer satisfaction, retention, and expansion through proactive engagement. • Strong financial acumen, including forecasting, budgeting, and P&L management. • Ability to anticipate customer needs and evolve strategies accordingly. • Proficiency in using data and analytics to drive customer success strategies and measure team performance. • Ability to develop and implement customer health metrics and retention frameworks. • Strong analytical and problem-solving skills, with the ability to identify trends and insights from data. • Excellent communication, presentation, and interpersonal skills. • Experience with CRM software (e.g., Salesforce) preferred. Experience in cyber/IT security is preferred.

🏖️ Benefits

• We are client obsessed. • We stand in solidarity with our teammates. • We prioritize personal health and well-being. • We believe in the power of diversity. • We solve hard problems at the speed of cyber.