ActiveCampaign
ActiveCampaign is an all-in-one platform designed to create and automate personalized customer experiences that help businesses grow. Their capabilities include marketing automation, omnichannel marketing, content creation, audience management, analytics, reporting, and AI integrations. The platform features tools for email marketing, dynamic content, segmentation, CRM, landing pages, and forms, allowing users to send personalized messages across various channels such as email, SMS, and ads. ActiveCampaign integrates with over 900 favorite marketing tools and applications to streamline customer engagement and optimize business operations in industries such as eCommerce, online education, healthcare, and more.
email marketing • marketing automation • sales automation
Vice President - Customer Success
February 15
ActiveCampaign
ActiveCampaign is an all-in-one platform designed to create and automate personalized customer experiences that help businesses grow. Their capabilities include marketing automation, omnichannel marketing, content creation, audience management, analytics, reporting, and AI integrations. The platform features tools for email marketing, dynamic content, segmentation, CRM, landing pages, and forms, allowing users to send personalized messages across various channels such as email, SMS, and ads. ActiveCampaign integrates with over 900 favorite marketing tools and applications to streamline customer engagement and optimize business operations in industries such as eCommerce, online education, healthcare, and more.
email marketing • marketing automation • sales automation
📋 Description
•The VP of Customer Success will be responsible for overseeing the entire customer journey, from onboarding and adoption through ongoing support and retention, to ensure our customers are deriving maximum value from our products. •You will oversee Customer Success (CSMs) and Onboarding, develop strategies to enhance customer satisfaction, reduce churn, and identify opportunities for growth. •The ideal candidate will have extensive leadership experience in customer success management and onboarding, particularly in SaaS for SMBs or tech environments, with a strong track record of scaling customer-facing teams through data and technology.
🎯 Requirements
•10+ years in customer success, customer operations or strategic planning, with at least 5 years in a senior leadership role managing customer-facing teams •Proven success in managing customer-facing teams in a low touch, SaaS, or tech environment •Strong experience in designing and implementing customer success strategies that drive retention, satisfaction, and revenue growth •A deep understanding of customer lifecycle management, from onboarding through advocacy, and experience with customer success tools and technologies •Exceptional leadership skills, with the ability to inspire, develop, and lead teams •Strong analytical abilities, with the capacity to turn data into actionable insights that improve customer outcomes •Excellent written and verbal communication skills, with experience presenting to senior executives •Proven ability to work cross-functionally, collaborating effectively with product, sales, marketing, and engineering teams •Deep knowledge of customer success metrics (e.g., NPS, CSAT, churn, retention rates) and experience managing them to optimize business performance •Bachelor’s degree in Business Administration, Marketing, or a related field (MBA or relevant advanced degree preferred)
🏖️ Benefits
•Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm •Open paid time off •Generous 401(k) matching program with immediate vesting •Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend •Access to professional development resources through LinkedIn Learning •After five years of service, you’ll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus
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