UP.Labs
UP. Labs is a venture lab focused on investing and building technologies that enhance transportation across various modalities, including ground, air, sea, and space. The company aims to revolutionize the way people and goods move by partnering with innovative entrepreneurs and major corporations. With a mission to transform the moving world, UP. Labs utilizes advanced technologies, including AI, to improve decision-making and operational efficiency in transportation and logistics.
11 - 50 employees
🤖 Artificial Intelligence
Head of Client Success - Logistics SaaS
February 12
UP.Labs
UP. Labs is a venture lab focused on investing and building technologies that enhance transportation across various modalities, including ground, air, sea, and space. The company aims to revolutionize the way people and goods move by partnering with innovative entrepreneurs and major corporations. With a mission to transform the moving world, UP. Labs utilizes advanced technologies, including AI, to improve decision-making and operational efficiency in transportation and logistics.
11 - 50 employees
🤖 Artificial Intelligence
📋 Description
• WARP is revolutionizing middle-mile logistics through cutting-edge solutions designed to optimize efficiency and elevate customer satisfaction. • As the Head of Client Success, you will own the strategy and execution of all account management efforts. • Develop and execute a comprehensive account management strategy that strengthens relationships with key clients and drives long-term value. • Serve as the primary executive liaison for major accounts, building trust and ensuring alignment between client goals and WARP’s capabilities. • Drive account expansion opportunities while ensuring renewals by consistently delivering measurable value to clients. • Build, mentor, and lead a high-performing account management team that embodies WARP’s customer-centric values. • Analyze account performance metrics to identify trends, predict challenges, and proactively offer tailored solutions. • Partner with internal teams to deliver seamless service and drive innovation for clients. • Act as the voice of the customer within WARP, ensuring client feedback shapes our service offerings and strategic direction. • Represent WARP at industry events, fostering strong relationships and positioning the company as a leader in middle-mile logistics solutions.
🎯 Requirements
• 10+ years of experience in account management, client success, or strategic partnerships, with at least 3 years in a leadership role. • 5+ years of experience in the logistics or transportation industry. • Proven experience in a high-growth startup environment is required. • Proven ability to manage and grow relationships with Fortune 500 companies, preferably in logistics, transportation, or supply chain solutions. • Strong analytical mindset with expertise in using data to drive decisions and account strategies. • Exceptional communication, presentation, and negotiation skills, with experience engaging C-suite stakeholders. • Deep understanding of logistics and supply chain trends, including key challenges impacting enterprise clients. • Proven success in building and scaling account management teams in a fast-paced, high-growth environment. • Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field; MBA or advanced degree preferred.
🏖️ Benefits
• Competitive salary, performance-based bonuses, and comprehensive benefits package. • Opportunity for growth and development in a high-growth, innovative company. • Flexible hybrid or remote work setup based in Los Angeles.
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🇺🇸 United States – Remote
💵 $145k - $185k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
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