Infopro Learning, Inc
Infopro Learning, Inc is a company specializing in developing talent, empowering teams, and transforming organizations through AI-enhanced learning and development solutions. They offer managed learning services, custom content creation, training delivery, and LMS administration. By integrating AI across the learning lifecycle, Infopro Learning provides personalized learning pathways and AI-powered assistants to help organizations thrive in a rapidly evolving skills economy. They cater to diverse industries, providing solutions for leadership development, diversity and inclusion, digital skills, data analytics, and more. Infopro Learning aims to equip businesses with a performance-ready workforce through strategic training and digital transformation initiatives.
Performance Consulting • Learning & Development • Learning Frameworks • eLearning Solutions • Training Delivery & Management
501 - 1000 employees
📚 Education
Client Success Director
February 7
Infopro Learning, Inc
Infopro Learning, Inc is a company specializing in developing talent, empowering teams, and transforming organizations through AI-enhanced learning and development solutions. They offer managed learning services, custom content creation, training delivery, and LMS administration. By integrating AI across the learning lifecycle, Infopro Learning provides personalized learning pathways and AI-powered assistants to help organizations thrive in a rapidly evolving skills economy. They cater to diverse industries, providing solutions for leadership development, diversity and inclusion, digital skills, data analytics, and more. Infopro Learning aims to equip businesses with a performance-ready workforce through strategic training and digital transformation initiatives.
Performance Consulting • Learning & Development • Learning Frameworks • eLearning Solutions • Training Delivery & Management
501 - 1000 employees
📚 Education
📋 Description
• Strategic client-focused leader driving business growth through partnerships • Serve as the client advocate and primary point of contact, ensuring a seamless and positive experience • Build trusted relationships with senior stakeholders • Drive account growth through cross-selling, upselling, and strategic planning • Oversee service delivery, ensuring SLAs, governance, and risk mitigation strategies are met • Lead Quarterly and Yearly Business Reviews (QBRs/YBRs) to assess performance and identify growth opportunities • Partner with leadership to ensure revenue protection, profitability, and long-term account success • Negotiate service agreements and oversee account reporting and performance tracking • Proactively resolve challenges using strong problem-solving and conflict resolution skills
🎯 Requirements
• 10+ years of experience in Learning & Development and Account Management • Proven success in driving account expansion through cross-selling, upselling, and strategic planning • Strong relationship-building skills, with the ability to serve as a trusted advisor to senior stakeholders • Expertise in data analysis, using insights to drive solutions and optimize account performance • Experience leading high-performing teams and collaborating across multiple functions • Exceptional communication, negotiation, and problem-solving skills, with a proactive and consultative approach • Ability to manage complex client engagements, ensuring service excellence and risk mitigation
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