SILVER PEAR COMMUNICATIONS LTD
SILVER PEAR COMMUNICATIONS LTD. is a specialist PR agency that provides strategic trade and consumer media communications for the food and drink industry, as well as leisure, lifestyle, and attractions businesses. They focus on enhancing brand visibility and supporting growth through effective communications, covering a diverse range of clients from adventure playgrounds to craft gin producers and stately homes.
Principal Customer Success Manager
February 5
SILVER PEAR COMMUNICATIONS LTD
SILVER PEAR COMMUNICATIONS LTD. is a specialist PR agency that provides strategic trade and consumer media communications for the food and drink industry, as well as leisure, lifestyle, and attractions businesses. They focus on enhancing brand visibility and supporting growth through effective communications, covering a diverse range of clients from adventure playgrounds to craft gin producers and stately homes.
📋 Description
• Pear Commerce is the retail ecommerce platform that connects CPGs to retailers. • We are redefining how CPG brands think about ecommerce by providing the infrastructure for the Retail Ecommerce channel. • You will serve as the strategic leader and trusted advisor for our most valuable enterprise customers. • You will be responsible for owning the customer relationship, driving successful outcomes, and ensuring long-term value realization. • This role includes accountability for a renewal and upsell quota while leading the overall partnership.
🎯 Requirements
• 8+ years of customer success, account management, or related experience, preferably at early stage enterprise SaaS companies. • Proven track record of achieving renewal and upsell quotas in complex, multi-stakeholder accounts. • Strong executive presence and the ability to build credibility and influence across diverse audiences. • Exceptional communication, negotiation, and interpersonal skills. • Expertise in risk mitigation, escalation management, and delivering measurable customer outcomes. • Strategic mindset with the ability to think holistically and deliver on both short- and long-term goals.
🏖️ Benefits
• 100% of health premiums paid for you and your dependents • Fully remote work with bi-yearly onsites to meet your colleagues • 401(k) plan • $250/month co-working space stipend • $250 one-time home office stipend • 20 company holidays and unlimited PTO
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