VP of Customer Success

February 4

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SafelyYou

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SafelyYou is a company specializing in innovative AI-driven solutions for senior care, focused on reducing falls and fall-related emergency room visits in senior living communities. Their products, including SafelyYou Respond™, Guardian Pro™, Aware™, and Clarity™, offer advanced capabilities for monitoring and improving the safety and well-being of elderly residents without the need for wearables. SafelyYou partners with senior living communities to drive occupancy, elevate care standards, and improve clinical outcomes by providing tools for fall management, staffing efficiency, and care delivery insights. The company's technology platform has been proven to increase the length of stay, enhance operational efficiency, and support comprehensive care delivery across numerous residential facilities.

Artificial Intelligence • Alzheimer's Disease • Senior Living • Assisted Living • Memory Care

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• As the Vice President of Customer Success, you will play a pivotal role in ensuring our customers achieve outstanding outcomes through successful implementations and a seamless customer experience. • You will lead the strategy, direction, and execution of customer implementation processes, ensuring smooth transitions from the Sales team and a flawless onboarding experience. • You will be responsible for driving customer retention, clinical success, and uncovering upsell and expansion opportunities within the existing customer base—setting the tone for long-term partnerships through exceptional post-implementation support, regular business reviews, and continued customer engagement. • We’re looking for a customer-centric leader who thrives in building and scaling customer success teams, deeply understands the customer journey, and is passionate about helping clients achieve measurable clinical and business outcomes. • You will be an advocate for our customers, a trusted advisor, and a strategic leader who inspires and drives excellence in implementation, customer success, and growth opportunities.

🎯 Requirements

• Proven ability to lead and develop high-performing teams, with a focus on coaching, mentoring, and fostering a customer-first culture. • Skilled in setting clear performance metrics, providing regular feedback, and aligning team efforts with company objectives. • Strong collaboration skills with teams across sales, marketing, support, quality, and risk to ensure alignment on customer strategies, implementation, and success. • Ability to manage complex stakeholder relationships and act as a bridge between different departments. • Exceptional verbal and written communication skills, with experience delivering presentations to senior executives, external customers, and at industry events. • Ability to communicate complex ideas in simple terms, particularly when presenting clinical and operational data. • Comfortable using Salesforce and analytics platforms to track key metrics, identify trends, and make data-driven decisions. • Strong ability to analyze customer feedback, identify pain points, and continuously improve customer success processes. • A deep passion for customer success, with an empathetic approach to understanding and solving customer challenges. • Self-driven and proactive in identifying opportunities for improvement and growth within customer relationships. • Strong focus on achieving measurable results, particularly in driving customer retention, satisfaction, and revenue growth. • Ability to balance short-term customer needs with long-term strategic goals. • A natural collaborator who thrives in working cross-functionally and believes in the power of teamwork. • Ability to inspire and motivate both your team and other departments toward a unified vision of customer success. • Strong alignment with SafelyYou’s mission to improve clinical outcomes and safety, particularly in preventing falls and enhancing patient care. • Passion for working in a purpose-driven environment and making a meaningful impact on the healthcare industry.

🏖️ Benefits

• A mission-driven company culture • Fully remote • Stock Options • Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, Vision and Life Insurance • 401K Program • Company laptop • Monthly Education, Well-being & WFH stipends • Unlimited PTO • Growth Potential • Company Retreats • Medical & Family/Parental Leave