Head of Customer Success, Digital Customers

February 4

Apply Now

Receive Emails with Similar Jobs

Nielsen

WebsiteLinkedInAll Job Openings

Nielsen is a global measurement and data analytics company that provides audience measurement and media metrics solutions across various platforms. They offer cross-media measurement services spanning TV, digital, streaming, and audio for more precise media planning and marketing optimization. Nielsen's flagship product, Nielsen ONE, integrates these services to deliver a comprehensive view of audience habits and preferences. Additionally, they offer insights and tools for understanding consumer behavior and optimizing marketing strategies, backed by a robust data infrastructure including big data and panel methodologies. Nielsen also champions diversity and inclusion, emphasizing a culture supported by a diverse workforce and numerous business resource groups.

Television • Radio • Books & DVDs • Online • Music

10,000+ employees

Founded 1923

📱 Media

💰 Post-IPO Debt on 2023-02

📋 Description

• Customer Success at Nielsen • As a part of our Customer Success team at Nielsen, play a critical role in ensuring customer satisfaction by helping customers utilize Nielsen’s products and services to achieve their goals. • Your primary responsibility will be to build strong relationships with customers and provide exceptional customer experiences resulting in business growth and additional recurring revenue. • Customer Success - Sell Side, Buy Side & Local, Digital • This team works closely with members of the support, commercial, product, and operations teams to drive value realization and adoption of Nielsen’s Audience Measurement products. • You will be leading clients that primarily include Fortune 500 client brand teams and their agency partners. • Develop and expand senior relationships across various business units including Research, Ad Sales, Content Distribution/Acquisition and Marketing. • Identify opportunities for Nielsen to expand its portfolio across the Client. • Be a role model of diversity and inclusion. • This team serves as the post-sale relationship point person for clients, ensuring Nielsen is delivering against agreements and extending client value.

🎯 Requirements

• Bachelor’s degree, 15+ years previous client services/account management experience at a SaaS company or in an agency setting leading teams • Understanding of the overall media and measurement landscape in content and advertising, inclusive of TV and Digital • Stellar presentation skills with direct experience presenting to executive leadership • Experience working with global enterprise accounts • Knowledge in the usage and operations of ad-serving, programmatic and clean room technologies a plus • Excellent communicator in-person, on the phone, through email and over web presentations • Strategic thinker with the ability to think and respond quickly in front of customers • Strong organizational skills with keen attention to details: use workstreams, playbooks, data, and analytical tools to help structure the team’s thinking • Facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems • Experience working with cross-functional teams • Passionate about consumers and the technologies that serve them • Strong focus on user needs and an intellectual curiosity about the products that help to meet them • Experienced with storytelling using data to set strategic priorities around customer value

🏖️ Benefits

• Health & wellness plans for full-time employees • 401(k) retirement with Nielsen match • Generous paid time off policy • Discretionary incentive/bonus