Director - Strategic Customer Success

January 22

Apply Now

Receive Emails with Similar Jobs

AcuityMD

WebsiteLinkedInAll Job Openings

AcuityMD is a commercial platform specifically designed for the medical technology (MedTech) industry. This platform is utilized by thousands of sales and marketing professionals to identify target markets, uncover top opportunities, and enhance their business growth. It facilitates the sales process by providing insights into physicians’ clinical practices and competitor relationships, which helps in creating personalized sales approaches. AcuityMD is tailored to meet the unique requirements of the MedTech industry, offering intuitive workflows, seamless integrations, and industry data to streamline sales and marketing efforts. It enables teams to stay ahead of market trends by providing dynamic insights and tools to personalize engagements, track market penetration, and forecast opportunities accurately.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• AcuityMD is a software and data platform that accelerates access to medical technologies. • The Director, Strategic Customer Success will lead Customer Success Managers (CSMs) focused on the Strategic Segment ($1B+) accounts. • Drive customer retention and expansion by leading team of CSMs focused on the Strategic segment ($1B+ in revenue). • Directly manage the Strategic Customer Success team, providing ongoing enablement, coaching, and development. • Engage directly with key customers on Executive Business Reviews (with CSMs) to communicate value provided by AcuityMD. • Provide support for CSMs in at-risk accounts through risk detection/alerting and action plans. • Building hiring plans and recruit, hire and onboard world class CSMs. • Regularly monitor account health and user adoption across a large portfolio of accounts.

🎯 Requirements

• 8+ years of experience in Customer Success or Account Management Enterprise SaaS. • 3+ years of experience leading high performing teams as a Senior Manager or Director. • Proven track record of exceeding retention and expansion quotas. • Ability to develop close personal relationships with customers and colleagues through empathy. • Patient and active listener. • Proactive and self-driven, and bring infectious energy and resiliency. • Passion for people, with a history of hiring, developing, and up-leveling your teams. • Proven ability to manage large (several hundred) logo portfolio. • Excellent written and verbal communication skills (email & PPT).

🏖️ Benefits

• Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Competitive compensation with equity upside. • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement. • Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Flexible vacation: Generous time off and flexible hours give you the freedom to do your best work. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.