Director of Customer Success
October 8
Description
• Lead and grow the Customer Success team at HealthSnap • Drive customer retention, satisfaction, and overall success • Manage a team of Customer Success Managers • Oversee day-to-day operations of the Customer Success department • Develop strategies for client retention and satisfaction • Monitor and report on Key Performance Indicators (KPIs)
Requirements
• 5+ years of proven experience working with healthcare systems • 10+ years of experience in a Customer Success role • 5+ years of management experience • Experience in hiring, developing, and managing a high-performing team • Comfortable managing relationships with C-suite executives • Strong strategic thinking and problem-solving skills • Excellent verbal and written communication skills
Benefits
• Medical • Dental • Vision • Life Insurance • Paid Time off • Career Advancement Opportunities • Ability to Work Remotely
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