Director Customer Success - South Region

September 22

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Innovaccer

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Quality Reporting • Interoperable Data Lake • Drilled Down Contract Performance • population health • Health Equity

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $150M Series E on 2021-12

Description

•Understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems and business objectives. •Manage the overall delivery of the project (charters, kickoffs, requirement gathering, delivery, QBRs) as well as the team including the engineering/product manager and delivery pod (DAs, FDEs, QA engineers, developers, and designers). •Manage the overall budget and adherence to schedule. •Identify relevant datasets through deep engagement with customer problems and workflows, and work with forward-deployed engineers to integrate the data into a stable and extensible pipeline as well as customer and product engineering teams to build bespoke workflows for new user groups. •Present the results of our work and proposals for future work to audiences across all layers of our customers organization.

Requirements

•Experience in technical account management, customer success, or client services/management consulting in the technology and healthcare sector (for a portfolio of 3-5 customers). •Analytical mindset and demonstrated capability to have worked on analytical or digital transformation projects. •Computer Science or Engineering (any discipline) background. •Experience in either Value-Based Care, Population Health, Health System Operations, Payer or Life Sciences markets. •Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills. •Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction. •Experience in leading delivery/engineering teams in a technology company is a strong plus. •Worked with offshore/India teams extensively. •Extraordinary ability to take on open-ended problems in unstructured environments, dive into details and deliver outcomes. •Ability to travel 30%-40%. Varies by location and team.

Benefits

•Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year. •Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition. •Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. •Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance.