Vice President - Client Success and Delivery

September 15

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Launch Potato

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digital marketing • mobile marketing • direct marketing • community building • performance marketing

51 - 200

Description

• Oversee and lead Account Management and Client Support • Focused on customer experience • Lead account management team to fortify relationships and identify service expansion opportunities • Manage Client Service teams to develop executive level relationships and drive revenue • Create and execute strategic account plans for profitability and renewals • Interject customer advocacy in support and design processes • Advise management on customer issues, projects, and processes.

Requirements

• Bachelor's Degree • 10+ years’ experience in: • People Management • Account Management • Customer Retention • Professional Services • Contract Management • 50% travel may be required.

Benefits

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans • 401k Matching Program, Professional Development Reimbursement • Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays • Medical, Dental, Vision, Employee Assistance Program, Parental Leave • Committed to Welcoming, Celebrating and Thriving on Diversity • Hands-On, Team-Customized Training, including SS&C University • Discounts on fitness clubs, travel and more!