Customer Success Manager

September 15

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Symbotic

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Advanced Robotics • Material Handling Solutions • Automated Storage & Retrieval Systems (ASRS) • Autonomous Guided Vehicles • Automatic Palletizing & De-Palletizing

501 - 1000

💰 Post-IPO Equity on 2022-06

Description

• Become the owner of a specific part of the Symbotic System (product) in one of the following areas: Inventory, Auto Inbound, Lifts/Manual Inbound/Drain, or Bots and Storage Structure/System. • Learning how SKU data is interpreted by different robotics across the Symbotic System. • Establish a process for learnings to be shared across the Symbotic infrastructure. • Develop cross-site/cross-customer master database to be used when bringing up new systems. • Improve SKU handling methodologies by the auto inbound cells, auto outbound cells, autonomous robots and storage. • Become a master of all things auto inbound, including operations, maintenance, case evaluation, pallet evaluation, software integration, and vision/controls. • Establish key metrics for rate, availability, reject rate, Mean time between failure, mean time to recover, on hand spare parts, mean time to train, etc. • Identify top loss and optimization opportunities. • Serve as a business consultant by leveraging your knowledge of Symbotic products and services to find solutions to clients' changing needs. • Assess system performance and create plans to improve performance by partnering with engineering, operations, and technology functions. • Communicate with internal and external stakeholders on key priorities and opportunities for the system area focused on. • Build scalable KPIs and metrics to provide insight on people, process, and systems by leveraging large data sets to provide key insights. • Quickly adapt to change related to customer strategy, internal/external relationships, and organizational direction.

Requirements

• Bachelor's degree in business administration, industrial engineering or related field; or equivalent experience. • Master's degree preferred. • Minimum of 7 years' experience in customer success, account / relationship management, or equivalent internal and external customer-facing role. • Minimum of 3 years' experience of robotics and/or automation engineering, product and operations development; or equivalent knowledge. • Prior consulting experience who drove new initiatives, processes and cross collaboration with multiple different business groups. • Ability to quickly adapt to change related to customer strategy, internal/external relationships, and organizational direction. • Strong consulting, listening, and communication skills, demonstrated by establishing influential relationships with diverse customers, including business owners. • Teamwork skills and the ability to act as a strategic partner to the customer. • Advanced Excel and PowerPoint skills and proficient in Word and Outlook.