Director of Customer Success - Northeast & Canada

12 hours ago

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Cyera

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Data Security Platform • Data Security Posture Management • Discovery and Classification • Data Detection and Response • Data Access Governance

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

Description

• Come join the company reinventing data security, empowering businesses to realize the full potential of their data. • Leading data security platform purpose-built for the cloud era. • Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. • Searching for a highly skilled Director of Customer Success to lead and empower regional Customer Success teams. • Your primary duty is to execute and achieve the mission and objectives of the Customer Success organization. • Lead, manage, and enable a regional team ensuring the operationalization of Cyera for customers. • Maintain ownership over customer enablement, pre-sales enablement, and CSE technical enablement. • Travel between 50-75% annually to engage directly with clients and enhance their overall experience.

Requirements

• Associate's degree or equivalent experience required. • Bachelor’s degree in Computer Science or similar experience a plus • Demonstrated experience in leading and developing high-performing support teams, with a focus on fostering a collaborative, customer-centric culture and driving continuous improvement. • Proven track record of mentoring and coaching technical support staff, including goal-setting, performance management, and professional development, to enhance team capabilities and service levels. • Strong leadership skills with the ability to motivate and inspire teams, especially in fast-paced and dynamic environments, while ensuring accountability and adherence to service standards. • Exceptional team-building and interpersonal skills, with a focus on building trust, promoting open communication, and creating an inclusive environment that supports growth and engagement. • Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships. • A clear and concise verbal and written communicator, capable of conveying complex information effectively. • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise. • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. • Actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.

Benefits

• Ability to work remotely, with office setup reimbursement • Competitive salary • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance