Director of Customer Success - Northeast & Canada

December 24, 2024

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Cyera

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Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

Data Security Platform • Data Security Posture Management • Discovery and Classification • Data Detection and Response • Data Access Governance

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Come join the company reinventing data security, empowering businesses to realize the full potential of their data. • Leading data security platform purpose-built for the cloud era. • Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. • Searching for a highly skilled Director of Customer Success to lead and empower regional Customer Success teams. • Your primary duty is to execute and achieve the mission and objectives of the Customer Success organization. • Lead, manage, and enable a regional team ensuring the operationalization of Cyera for customers. • Maintain ownership over customer enablement, pre-sales enablement, and CSE technical enablement. • Travel between 50-75% annually to engage directly with clients and enhance their overall experience.

🎯 Requirements

• Associate's degree or equivalent experience required. • Bachelor’s degree in Computer Science or similar experience a plus • Demonstrated experience in leading and developing high-performing support teams, with a focus on fostering a collaborative, customer-centric culture and driving continuous improvement. • Proven track record of mentoring and coaching technical support staff, including goal-setting, performance management, and professional development, to enhance team capabilities and service levels. • Strong leadership skills with the ability to motivate and inspire teams, especially in fast-paced and dynamic environments, while ensuring accountability and adherence to service standards. • Exceptional team-building and interpersonal skills, with a focus on building trust, promoting open communication, and creating an inclusive environment that supports growth and engagement. • Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships. • A clear and concise verbal and written communicator, capable of conveying complex information effectively. • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise. • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. • Actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Competitive salary • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance