VP, Customer Success

February 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+11 more states

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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UpGuard

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UpGuard is a comprehensive third-party risk and attack surface management platform. The company provides solutions for vendor risk management, including features like automated risk assessments, security ratings, and data leak detection. UpGuard's platform integrates AI to enhance security questionnaires and provides real-time alerts, ensuring continuous monitoring and complete visibility of security postures. Its services are utilized by industries such as financial services, technology, and healthcare to secure customer data and streamline trust management process with advanced cybersecurity tools.

IT Management • Cyber Insurance • Third Party Risk • Cyber Resilience • Cyber Risk

51 - 200 employees

Founded 2012

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Who are we? • UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies. • We have a rapidly growing customer base at UpGuard, but one thing has remained the same, our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate adoption of our products to new heights. • Where does this role fit in? • We’re looking for a dynamic VP of Customer Success to elevate and scale our Customer Success team as we enter a new phase of growth. • As VP, Customer Success you will report to the Chief Revenue Officer and be responsible for leading a globally distributed team. • The Customer Success team is responsible for driving adoption and long-term value realization for UpGuard’s customers. The team partners cross-functionally with every part of the company to advocate for our customers and ensure an excellent experience throughout their lifecycle with us.

🎯 Requirements

• Our ideal candidate has experience helping build a new market category with revenue streams of a growth-stage business from $75M to $250M ARR and beyond. • 5+ years of experience leading Customer Success teams in a senior management role with a global footprint (Director or above). • 10+ years in Customer Success or a customer leadership role within a fast-growing B2B SaaS organization. • Technical background, ideally with experience in cybersecurity, risk, compliance, or information technology. • Strong operational discipline with a proven track record of leading teams to achieve key performance metrics. • Demonstrated commercial expertise with a history of exceeding revenue targets. • Results-driven with the ability to connect proactive customer strategies to measurable ROI. • Expertise in delivering strategic value to customers and driving revenue growth in partnership with Sales. • Proven ability to collaborate cross-functionally to define the ideal customer journey, value delivery, success metrics, and operational models. • Strong analytical skills with confidence in making data-driven decisions. • Experience building and scaling digital programs, customer education initiatives, and professional services. • Success in growing and scaling international teams while navigating diverse cultural and market dynamics, combined with fostering a high-performance culture. • Ability to operate at both a strategic and tactical level, seamlessly transitioning between big-picture vision and hands-on execution when needed.

🏖️ Benefits

• Stock Options: share in our future success with stock options • Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing • WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set-up within your first 3 months at UpGuard • $1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance • Generous Annual Leave/PTO allowances: time to recharge your batteries • 18 weeks paid Parental Leave: irrespective of parenting role • Personal Leave allowance: this includes sick & carer’s leave • Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance • Top spec hardware: all team members will be provided with top-spec laptops for their role • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work