iCert Global
iCert Global is a professional certification training provider that offers a wide array of courses across various domains, including project management, business analysis, IT service management, agile and scrum strategies, quality management, cloud technology, and cybersecurity. The company provides instructor-led online classes, e-learning options, and corporate training programs designed to empower individuals and enterprises. Through globally recognized certification courses, iCert Global aims to help learners advance their careers and stay competitive in a fast-evolving job market.
ITIL • PMP • Scrum & Agile • CMMI • Six Sigma
Director of Customer Engagement
February 13
iCert Global
iCert Global is a professional certification training provider that offers a wide array of courses across various domains, including project management, business analysis, IT service management, agile and scrum strategies, quality management, cloud technology, and cybersecurity. The company provides instructor-led online classes, e-learning options, and corporate training programs designed to empower individuals and enterprises. Through globally recognized certification courses, iCert Global aims to help learners advance their careers and stay competitive in a fast-evolving job market.
ITIL • PMP • Scrum & Agile • CMMI • Six Sigma
📋 Description
• The Director of Customer Engagement is the frontline for engaging with our top customers to meet their Icertis adoption goals and business outcomes. • This role is a player / coach responsible for ensuring both our customer’s success as well as developing our processes, tools and most importantly our talent to deliver upon our customer and Icertis’ business objectives. • The position proactively engages directly with our customers to define outcome success metrics, identify value opportunities, drive adoption and value realization to meet and exceed desired business outcomes for both our customers and Icertis. • The Director of Customer Engagement will be responsible for partnering across Icertis to advocate on behalf of our customers to drive solution adoptability, churn reduction, customer reference-ability, and NPS while ensuring executive alignment within our customers to understand and/or define program goals, challenges, to drive accountability and maximum value realization. • The responsibilities of the role are to ensure that customers are highly engaged, knowledgeable, and successful in their platform adoption and business objectives/goals.
🎯 Requirements
• 8+ years of customer facing experience, through a combination of technology, procurement, contracting, legal, commercial and / or consulting leadership • Flexibility around customer engagements and doing what is required to support the business • Demonstrated experience managing and growing Strategic Accounts and expanding Sr. Executive Relationships • Ability to drive multiple priorities and handle complex customer relationships through partnering and ensuring accountability • Ability to quickly establish credibility and foster trust-based relationships at all levels with customers • Desire to develop and lead talent in a collaborative team environment • Experience aligning customer business problems and our solutions by understanding the platform landscape • Bachelor’s Degree required, MBA a plus • Ability to travel up to 60%
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