Definity First
Microsoft Gold Partner. Leading professional IT services provider of advanced enterprise-grade solutions.
App Development • Infrastructure Services • Technology & Web Solutions • Predictive Analytics & Machine Learning • Collaboration Portals
51 - 200
Customer Success Intern
June 25
Definity First
Microsoft Gold Partner. Leading professional IT services provider of advanced enterprise-grade solutions.
App Development • Infrastructure Services • Technology & Web Solutions • Predictive Analytics & Machine Learning • Collaboration Portals
51 - 200
Description
• Analyze customer feedback and data to identify areas of improvement and opportunities for growth • Research and benchmark best practices in customer success management and propose recommendations for Definity First • Assist in designing and developing customer success management tools, such as dashboards, reports, surveys, and workflows • Support the customer success management team in delivering exceptional service and value to our clients • Participate in customer success management meetings and events and provide insights and suggestions • Collaborate with other teams, such as sales, engineering, and cloud and AI services, to ensure alignment and synergy
Requirements
• Currently enrolled in a bachelor's degree program in digital engineering but with personal passion for customer service and business development • Excellent communication, presentation, and interpersonal skills • Ability to work independently and as part of a team • Proactive, creative, and problem-solving mindset • Proficient in Data Analysis and Report Building • Proficient in Microsoft Office • Familiarity with customer success management tools, such as CRM • Advanced English
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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