Customer Service Representative - Home-Based

January 23

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Delegate CX

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Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

11 - 50 employees

🤝 B2B

🎯 Recruitment

🏢 Enterprise

📋 Description

• Serves as the first point of contact for customers, addressing inquiries and providing accurate information about products and services. • Handles inbound and outbound calls, emails, and live chats to resolve customer issues and answer questions. • Processes customer orders, updates order status and ensures timely roofing materials and services delivery. • Maintains accurate customer records in CRM systems, ensuring up-to-date, accurate, and organized information. • Addresses customer complaints professionally, escalating issues to appropriate teams when necessary. • Collaborates with internal teams, including sales and operations, to meet customer needs and resolve challenges. • Provides detailed information about product availability, pricing, and warranties to assist customers in making informed decisions. • Identifies and recommends solutions to improve customer service processes and enhance satisfaction. • Stays updated on industry trends, company policies, and product knowledge to provide excellent service. • Performs other related tasks as needed to support the customer service team. • Ad hoc tasks aligned with those mentioned above.

🎯 Requirements

• Education: A high school diploma or equivalent is required; an associate or bachelor’s degree in business administration or engineering is a plus. • Experience: 1–2 years of customer service experience; experience in the construction or roofing industry is an advantage. • Language Proficiency: Strong verbal and written English communication skills. • Working Schedule: Ability to work overnight/graveyard shifts (Philippine time) or U.S. operating hours. • Technical Skills: Familiarity with CRM systems, order management tools, and basic computer applications.

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth