Stealth Monitoring, Inc.
Stealth Monitoring, Inc. is North America's leading provider of live video monitoring security solutions. They offer a comprehensive suite of services designed to proactively deter crime, including live video monitoring, mobile video monitoring, solar-powered video monitoring, remote concierge services, and various access control solutions. Their advanced camera technology includes features like license plate recognition, thermal imaging, and long-range surveillance, aimed at protecting businesses and commercial properties from potential threats. Stealth Monitoring serves a wide range of industries including real estate, construction, automotive, and more. Their approach focuses on preventing crime before it happens, providing a cost-effective alternative to traditional security guards.
Live Video Surveillance • Install & Maintain Video Surveillance Cameras • Security • Technology
Customer Support Specialist - Remote Concierge
January 11
Stealth Monitoring, Inc.
Stealth Monitoring, Inc. is North America's leading provider of live video monitoring security solutions. They offer a comprehensive suite of services designed to proactively deter crime, including live video monitoring, mobile video monitoring, solar-powered video monitoring, remote concierge services, and various access control solutions. Their advanced camera technology includes features like license plate recognition, thermal imaging, and long-range surveillance, aimed at protecting businesses and commercial properties from potential threats. Stealth Monitoring serves a wide range of industries including real estate, construction, automotive, and more. Their approach focuses on preventing crime before it happens, providing a cost-effective alternative to traditional security guards.
Live Video Surveillance • Install & Maintain Video Surveillance Cameras • Security • Technology
📋 Description
•Managing customer queries by responding to calls from clients of Stealth Monitoring. •Building basic reporting to help track, manage, and improve our efficiency and effectiveness across our communications. •May be required to work in one or multiple work queues/skill sets over various customer contact channels, systems and tools, according to the business needs. •Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction. •Maintain an up-to-date knowledge of, and adherence to, standard operating procedures. •Escalates issues to the appropriate departments for higher levels of support. •Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time. •Perform other duties as assigned
🎯 Requirements
•2 years of experience •Previous experience in a customer service setting, preferably in BPO and North American clients. •Willingness to learn new technologies in CCTV monitoring •Always remain alert during working hours •Ability to sit for long period of time while carrying out monitoring duties •Ability to respond quickly and decisively to potential security situations •Excellent team player •Flexible in assuming assigned shifts •Computer literate and excellent knowledge/willingness to learn of video monitoring software •Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols
🏖️ Benefits
•Day 1 HMO for you and two (2) of your dependents. •Annual and Performance Based Salary Increase •Additional Leave Credits
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