Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client companyβs teams, providing an additional layer of support for continued business growth.
February 13
π΅π Philippines β Remote
π΅ Php38k - Php43k / year
β° Full Time
π’ Junior
π‘ Mid-level
π€ Sales
Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client companyβs teams, providing an additional layer of support for continued business growth.
β’ Responsible for all backend project management while maintaining great customer service experience β’ Managing a high volume of inbound and outbound emails β’ Providing customers with information on product pricing, features, and availability β’ Creating proposals, quotes, and opportunities β’ Documenting all order-related activities in various systems β’ Sending follow-ups with suppliers on orders β’ Ensuring up-to-date records of customer interactions, transactions, comments, and complaints β’ Providing general day-to-day customer service to clients and vendors β’ Ad hoc tasks aligned with those mentioned above
β’ Bachelor's degree in Marketing, Communications, Business Administration, or related field β’ 1-2 years of direct Promotional, Customer Service, or Order Management role β’ Strong verbal, written, and English communication skills β’ Ability to work overnight/graveyard shifts in Philippine time or within US operating hours β’ Proficient in both Microsoft and Google applications β’ Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal β’ Direct experience in the promotional industry or comparable e-commerce experience is beneficial β’ Customer orientation and the ability to adapt to and respond to diverse types of characters β’ Comfortable with social media marketing β’ Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)
β’ Industry-leading salary packages β’ Permanent work-from-home setup β’ Company equipment provided β’ Internet stipends upon regularization β’ HMO Coverage β’ PTO credits and service incentive leaves β’ Major spring and winter company live events β’ Monthly employee appreciation virtual events β’ Company-provided career skills training courses β’ A company culture focused on your personal and professional growth
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