YogiTrades
YogiTrades is a platform designed for Indian traders to engage in futures and options trading on cryptocurrencies like Bitcoin and Ethereum. The platform operates 24/7, allowing users to trade without owning any actual crypto, with all transactions settled in INR. Registered with the Financial Intelligence Unit of India, YogiTrades complies fully with local regulations, providing a secure and trustworthy trading environment. It offers innovative trading features, smart margining schemes, and deep analytics to enhance user experience. Users can make smaller initial investments and enjoy daily, weekly, and monthly expiries, ensuring flexibility and a wide range of opportunities. The platform is also integrated with efficient customer support and community interaction features.
Forex Trading • Forex Mentorship • Account Management • Investments • Stock Market
Customer Support - Process Design and Program Manager
February 21
YogiTrades
YogiTrades is a platform designed for Indian traders to engage in futures and options trading on cryptocurrencies like Bitcoin and Ethereum. The platform operates 24/7, allowing users to trade without owning any actual crypto, with all transactions settled in INR. Registered with the Financial Intelligence Unit of India, YogiTrades complies fully with local regulations, providing a secure and trustworthy trading environment. It offers innovative trading features, smart margining schemes, and deep analytics to enhance user experience. Users can make smaller initial investments and enjoy daily, weekly, and monthly expiries, ensuring flexibility and a wide range of opportunities. The platform is also integrated with efficient customer support and community interaction features.
Forex Trading • Forex Mentorship • Account Management • Investments • Stock Market
📋 Description
• Role Overview: • We are looking for a Customer Support - Process Design & Program Manager to enhance our customer support operations. • The ideal candidate will be responsible for designing efficient support processes, improving customer experience, and ensuring scalable support operations. • Key Responsibilities: • Process Design & Optimization: Develop, implement, and refine customer support workflows to enhance efficiency and customer satisfaction. • Program Management: Lead and execute projects focused on support operations, ensuring timely and effective implementation. • Customer Experience Enhancement: Identify pain points in the customer journey and implement solutions to improve response times and resolution rates. • Technology & Automation: Leverage support tools (e.g., Zendesk, Freshdesk, chatbots, AI-driven support) to streamline operations. • Cross-functional Collaboration: Work closely with Product, Engineering, Compliance, and Marketing teams to align support processes with business objectives. • Data-Driven Decision Making: Analyze customer support data to identify trends, optimize workflows, and drive continuous improvement. • Quality Assurance & Training: Develop training materials, ensure adherence to service level agreements (SLAs), and implement quality control measures
🎯 Requirements
• 6+ years of experience in customer support operations, process design, or program management. • Strong background in process optimization, workflow automation, and project execution. • Familiarity with customer support tools like Zendesk, Freshdesk, or Salesforce Service Cloud. • Experience in the crypto, fintech, or trading industry is a plus. • Ability to analyze data and drive insights for operational efficiency. • Strong communication, stakeholder management, and problem-solving skills. • Experience in managing and scaling customer support teams is a plus.
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