Senior Customer Communications Manager

6 days ago

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Deputy

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Make a difference to the lives of shift workers around the world

Intelligent Scheduling • Accountability • Attendance • Integration with Payroll • Compliance

201 - 500

Description

• Own and maintain the customer communications calendar, ensuring timely delivery of messages and campaigns to different customer segments. • Create engaging and informative customer communications materials, including email campaigns, newsletters, social media content, and more. • Assist in tracking and analyzing customer engagement metrics, gathering insights, and making data-driven recommendations for improvements. • Collaboration is key. You will collaborate closely with cross-functional teams, including marketing, sales, product, and the customer org to ensure a compelling and customer-centric approach to communication. • Assist in developing and implementing crisis communication plans to address customer concerns or issues promptly and effectively. • Ensure that all customer communications adhere to relevant legal and regulatory requirements. • Utilize customer data and segmentation techniques to tailor communications to specific customer groups for maximum relevance and impact. • Conduct A/B tests to optimize communication performance and continuously improve engagement metrics. • Stay updated on industry best practices and emerging trends in customer communications to drive continuous improvement in processes and strategies.

Requirements

• Bachelor's degree in Communications, Marketing, or a related field • Proven experience (3-5+ years) in customer communications or a related role. • Experience with Customer.io, Marketo, or other CRM tool • Strong leadership and team management skills. • Exceptional written and verbal communication abilities. • Proficiency in data analysis and reporting tools. • Excellent project management and organizational skills. • Ability to work collaboratively in a fast-paced environment. • Strong attention to detail and a commitment to quality.