Senior AI Backend Software Engineer

February 25

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Diabolocom

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Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.

51 - 200 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. • Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. • As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. • Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. • We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. • Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries. • Diabolocom is looking for talented engineers to join its AI department. Join our team and play a key role in the development and maintenance of our AI-based systems! • We are seeking a skilled and experienced Backend Engineer to design and implement robust backend systems for our solutions that will keep the user experience fast and low latency. Our projects predominantly focus on Contact Center as a Service use cases, centered on text and speech data, Natural Language Processing (NLP) and speech processing, with AI applications. • At Diabolocom, you will: • Co-architect scalable and efficient backend systems using PHP and the Laravel framework. • Work hand in hand on a daily basis with the AI Operations team to deliver integrated solutions interfaced with frontend components in PoCs, components and customer-facing products, and also with a modern, cloud-native infrastructure platform. • Collaborate with cross-functional teams including Product Owners, backend engineers, AI Engineers to deliver high quality backend solutions powering high impact features. • Ensure high standards of code quality and security, working in Test Driven Development & Domain Driven Development modes. • Participate in API design, implementation and documentation for both internal APIs and those exposed to our third-party integrators. • Stay interested in the evolution of standards to advise and propose upgrade plans • Your developments will contribute to the creation and the optimization of different innovative CCaaS tools & processes !

🎯 Requirements

• At least 6 years of relevant experience in backend development • You have extensive hands-on experience with PHP, the Laravel framework, Meilisearch and Swoole/Open Swool & CI/CD tools. • You have experience in Python: FastAPI, TDD build and maintain microservices • You have strong experience in designing and implementing microservice architectures. • You enjoy working using the TDD and DDD methodologies • You are fluent in English, both written and spoken • You are autonomous and able to tackle problems by yourself • You are curious, always a source of proposals • You are on the lookout for new technologies and are always ready to learn new things • You have excellent interpersonal skills

🏖️ Benefits

• You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵🇩🇪🇪🇦🇮🇹🇬🇧 • You’ll have first choice IT equipment • Our office is based right in the heart of Paris, 100 meters from the Opera Garnier! • Remote friendly: full remote is possible • Lunch vouchers: Swile card • Team building events : Ibiza, Porquerolles, Corsica… what’s next? 😎 • Be part of a company at a key moment of its growth, with lots of opportunities 🚀 • You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation! • A context to work in where your ideas are listened to and valued, and in which you can easily contribute and make a difference • We offer opportunities to learn and grow