Diabolocom
Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.
Senior Backend Software Engineer - Java/Kotlin
February 27
Diabolocom
Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.
📋 Description
• Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. • Our innovative, cloud-based contact center solution leverages AI-driven technologies to optimize the customer experience. • We empower Customer Service and Sales teams to handle inbound and outbound interactions seamlessly across multiple channels, ensuring premium voice quality, real-time analytics, and robust global scalability. • Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages. • With offices in Europe, the USA, Brazil, and the UAE, and 350+ clients operating in 60+ countries, we are constantly evolving and seeking talented individuals to join our team. • As part of our exponential growth, we are strengthening our internal engineering team and opening a Senior Backend Software Engineer position in our Data Squad. • The Data Squad transforms communication data into actionable insights. • We collect and process information from calls, emails, and messages, delivering it in raw or enriched formats. • Clients can customize data processing to fit their needs, ensuring flexibility and precision. • With seamless reporting and access to key metrics, we help businesses make informed decisions and improve efficiency. • As part of the Data Squad, you will: • Design, build, and optimize back-end services for data gathering, processing, and delivery. • Ensure high-quality engineering practices with thorough test coverage, robust metrics, alerts, and clear documentation. • Define and maintain service contracts to ensure seamless communication between systems. • Work closely with the product team to align technical solutions with customer needs.
🎯 Requirements
• 10+ years in software development within product-focused companies, with at least 5+ years working extensively in Kotlin (preferred) or Java. • Experience working with relational databases (PostgreSQL preferred). • Experience working with Spring Boot and Redis. • Willingness to learn Golang and experience with RabbitMQ would be a plus. • Hands-on experience in delivering products to production, including setting up monitoring, analyzing real-world metrics, and ensuring stability post-release. You should be comfortable identifying and addressing issues, including troubleshooting updates that may impact product performance. • Several years of experience in making complex architectural decisions and evaluating their effectiveness. • Strong autonomy and leadership potential, with a willingness to grow into a lead role. • Comfortable working with and improving an existing codebase. • Strong engineering culture, attention to the details, customer-centric mindset.
🏖️ Benefits
• A collaborative and innovative team environment. • The opportunity to work on cutting-edge distributed communication systems. • Career growth opportunities within a fast-growing global company. • Flexible work arrangements and remote work options. • A supportive team that values innovation and knowledge-sharing.
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