Junior Customer Success Manager
September 20
Description
• Develop and nurture a portfolio of clients • Be a real growth driver through upselling • Prevent and minimise churn • Maintain a high NPS • Develop strong relationships with users and decision makers on a daily basis • Contribute to the direct development of our product by relaying customer feedback to the technical and product teams • Handle contracts renewal • Conduct business review • Gather customer testimonial & feedback in an intelligent way
Requirements
• 2 years of higher education • Successful experience in CSM in at least one SaaS company • Excellent level of English and French (Spanish or German is an advantage) • You are very ambitious and curious • You like take iniatives and improves the processes • You have very good oral and written communication skills • Knowledge of Adtech or a legal background is a plus
Apply Now