Digital Customer Care Company
live chat • live chat uitbesteden • chat outsourcing • live chat contact center • managed live chat
Customer Service Representative - English Speaking
Yesterday
Digital Customer Care Company
live chat • live chat uitbesteden • chat outsourcing • live chat contact center • managed live chat
Description
• Remote job with immediate start • Responsible for answering customer questions about products and services • Cultivate interest in visitors to collect contact details • Conduct up to 3 chats, answer incoming calls, emails, and WhatsApp messages • Flexible working hours, minimum 40 hours/week, available at least 12 months • Long-term role, ideal for recent graduates, intelligent students, and enthusiastic over 50s
Requirements
• Excellent spelling and grammar of the English language at least C1 level (we will test this) • Strong interpersonal skills and passion for providing great customer experience • Customer-centric approach with empathy and understanding • Great listening skills for feedback and product improvement suggestions • Adaptability and openness to learning new things • Proficiency in keyboarding: 300+ keystrokes per minute, 95%+ accuracy • Ability to multi-task, managing multiple chats simultaneously • Proven excellent attendance and punctuality • Ability to thrive in high-pressure situations • Accessibility to a home workspace with fast internet connection • Legal capacity to work at home and in a flexible shift schedule
Benefits
• Contribution to your electricity, internet, and telephone expenses • Your own computer with two large screens (delivered to your home) • Opportunity to develop your skills and experience • Great team and company events • Extensive training and further support from experienced agents and team leaders • Opportunities for personal development and growth • Good earnings of 2,350,000 COP gross per month (based on 40 hours per week) • Bonus scheme for work quality (after two months of service) • 50% hourly fee increase for night shifts (midnight to 6 am) • Annual bonus based on company performance • International work environment with fun and inclusivity
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