Digital Extremes
Digital Extremes is a video game development company known for its popular game Warframe. Based in Canada, the company offers career opportunities both locally and globally. They actively participate in gaming events such as the Tokyo Game Show and TennoCon, showcasing their latest developments. Digital Extremes emphasizes a workplace environment where employees love where they work. The company respects user privacy, providing options for managing cookie preferences on their website. Digital Extremes continues to develop and expand its gaming portfolio with upcoming releases like Koumei & the Five Fates and Warframe: 1999.
Customer and Community Support Specialist, Polish
April 9
Digital Extremes
Digital Extremes is a video game development company known for its popular game Warframe. Based in Canada, the company offers career opportunities both locally and globally. They actively participate in gaming events such as the Tokyo Game Show and TennoCon, showcasing their latest developments. Digital Extremes emphasizes a workplace environment where employees love where they work. The company respects user privacy, providing options for managing cookie preferences on their website. Digital Extremes continues to develop and expand its gaming portfolio with upcoming releases like Koumei & the Five Fates and Warframe: 1999.
📋 Description
• Digital Extremes is currently seeking a Polish Customer Service Representative to join our team. • You will be a Customer Support ninja to our Polish speaking space ninjas in Warframe. • As a passionate gamer, you will take the initiative to do everything possible to ensure that every player is beyond satisfied. • You possess strong organizational and multi-tasking skills combined with a good technical understanding with the ability to learn new tech tools quickly. • Provide prompt, courteous and effective customer support to Polish speaking end-users of the game. • Provide translation help when needed for the game, marketing/PR and business development. • Review and moderate all user-generated content on the official Polish game forum. • Interact directly with our Polish gamers via tech support tools and official game forum. • Act as the official game representative within the Polish online community (i.e. answer questions/address concerns or issues regarding the game within relevant threads when necessary). • Regularly update the internal Community Team on trends, information and insights occurring within the Polish game community. • Stay abreast of game changes and updates to anticipate potential issues within the community or game support.
🎯 Requirements
• Fluent Polish & English speaker, reader and writer • Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry • Good knowledge of the principles of good customer service • Ability to effectively communicate information to customers with the intent of turning disgruntled/dissatisfied players into loyal evangelizing players • Operational knowledge of online community moderation tools (e.g. IP Board, vBulletin) • Good technical understanding and a quick study of new tech tools • Strong organizational and multitasking skills
🏖️ Benefits
• Competitive salary with potential bonus opportunities • Excellent benefits and paid time off • Matching RRSP or Simple IRA • Employee Assistance Program (EAP) • Virtual access to Dialogue or Guardian, our mental wellness and healthcare services app • Professional development and career support • Work-life balance wellness subsidies • Be part of “Giving Back” through a multitude of fundraising venues at DE • Employee events and team building exercises
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