DigitalGenius
AI Customer Service Automation Platform for eCommerce
Automation • Machine Learning • Natural Language Processing • Artificial Intelligence • Chat Bot
11 - 50
Automation Engineer
August 3
DigitalGenius
AI Customer Service Automation Platform for eCommerce
Automation • Machine Learning • Natural Language Processing • Artificial Intelligence • Chat Bot
11 - 50
Description
• Automation Engineers at DigitalGenius will form part of our new Automation Engineering team within Service Delivery • Responsible for building and maintaining automation flows across our UK and EU accounts • Support Account Teams with implementations and ongoing maintenance of existing solutions in an Agile manner • Attend sprint ceremonies to prioritise and review support requests from account teams • Build, integrate, and optimise automation processes for customer service via our Visual Flow Builder • Ensure timely resolution of customer issues by managing multiple technical support requests • Write and maintain documentation of technical configurations and processes • Internal improvement initiatives to improve Service Delivery processes • Identify and communicate product enhancement potential to our Product team
Requirements
• Experience building automated process flows • Strong organisational and project management skills • Excellent communication, critical thinking & analytical skills
Benefits
• Competitive Salary • WeWork membership for remote employees • Annual Company Week Off (in addition to Vacation Policy) • Birthday Off (in addition to Vacation Policy) • Monthly fitness stipend • Freedom to experiment with your own ideas • Environment to develop yours skills without bureaucracy or red-tape
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