DigitalGenius
Automation • Machine Learning • Natural Language Processing • Artificial Intelligence • Chat Bot
Solutions Engineer - EU
September 17
DigitalGenius
Automation • Machine Learning • Natural Language Processing • Artificial Intelligence • Chat Bot
Description
• Solutions Engineers implement and optimize customer service solutions at DigitalGenius. • Partnered with Customer Success Managers for service delivery. • Responsible for integrations, training, and troubleshooting.
Requirements
• Coding experience (Python and/or Node.js) • Strong organisational and project management skills • Excellent communication, critical thinking & analytical skills • Can start before October 15th 2024 • 2+ years of experience within the SaaS industry • Experience building automated process flows • Experience working with Customer Service CRMs (e.g. ServiceCloud, Zendesk, Freshdesk, Gorgias) • Experience working with OMS systems (e.g. Shopify, CommerceCloud, Magento) • Experience working with APIs and developing integrations • Interest in AI and Machine Learning concepts
Benefits
• Competitive Salary • WeWork membership for remote employees • Annual Company Week Off (in addition to Vacation Policy) • Birthday Off (in addition to Vacation Policy) • Monthly fitness stipend or fully paid Third Space Membership • Freedom to experiment with your own ideas • Environment to develop your skills without bureaucracy or red-tape
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