Player Protection Analyst

19 hours ago

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Dinotech Ltd

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎮 Gaming

🤝 B2B

☁️ SaaS

Description

• Identify and monitor accounts which are classified based on increasing risk levels; • Analyze changes in account activity which may indicate a player is experiencing gambling related harm and take an appropriate course of action; • Detect unusual activity which may give rise to Money Laundering and/or Terrorist Financing; • Prevent underage gambling and identify vulnerable players; • Investigate markers of harm, customer records, external data, publicly available information and other data sources to identify individual risk factors; • Investigate and subsequently close suspicious accounts to mitigate risk and protect revenue losses for the business; • Investigate transactions and customer records, external data, utilize publicly available information, and other data to identify suspicious or unusual activity; • Review and monitor customer account registrations, deposit and withdrawal transactions; • Perform various AML reviews; KYC (Know Your Customer), SoW (Source of Wealth), SoF (Source of Fund) and CRA (Customer Risk Assessment) checks; • Initial Source of Wealth Requests, including record keeping of sent requests; • Review and process Source of Wealth documentation provided by the customer; • Timely communication with players via email or telephone in a proactive and empathetic manner; • Maintain accurate database records in line with regulatory requirements; • Proactively apply harm reducing measures to player accounts via responsible gambling tools or closure of customer accounts; • Encourage and promote the use of responsible gambling tools available; • Regulatory and business reporting; • Contribute to the development of departmental policies, products and service; • Liaise with and escalate cases to the AML team, Player Protection Manager and MLRO; • Maintain a professional working relationship with other operational teams; • Attend and participate in regular responsible gaming workshops and training.

Requirements

• Excellent English speaking and writing skills; • Excellent communication skills both written and over the phone; • Willingness to learn MGA licensing regulations; • Analytical thinking with excellent attention to detail; • Positive mindset and a flexible approach; • Proficiency in MS suite and ability to learn and utilize new applications; • Willingness to learn and strive to improve professionally; • Ability to work well in a team from a remote location on a rotating 7 day shift basis.