Electrical Building Services Consultant

3 days ago

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Description

• Engage directly with customers to understand their needs, define or confirm the scope of work, and provide tailored solutions. • Coordinate with third-party service providers (SPs) to translate customer requirements, set clear job expectations, and verify completion. • Collaborate with internal Project Associates to ensure SP bids include complete scopes and accurate pricing. • Develop and present customer proposals, offering technical support as needed. • Troubleshoot fulfillment issues and drive SP performance through clear expectations, escalation, and contract enforcement. • Serve as a technical expert to support sales, customer service teams, and manage systematic issues with Supply Chain resources. • Respond to multiple internal and SP inquiries via phone, mobile apps, and email. • Lead process improvement initiatives, provide training to new team members, and mentor colleagues. • Manage complex, high-stakes projects, overseeing strategies, negotiations, and mitigating risks to minimize potential losses. • Participate in additional assigned projects to drive team and operational success.

Requirements

• Associate Degree or equivalent apprenticeship • 15+ years of applicable trade industry experience • Ability to travel <10% of the time. • Experience providing customer service, dispatch, quoting, or project management in the landscaping, snow removal and other exterior building maintenance service spend categories. • Additional knowledge in multiple building trades is beneficial. • Bachelor’s degree • Senior Living background or experience. • Able to use systems and technology to multi-task, manage time and create efficiencies. • Proven ability to work in a team centered, collaborative environment.

Benefits

• Generous benefit package available.