Community Support Coordinator

4 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+4 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Discogs

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Discogs is an online platform dedicated to music discovery, record collecting, and community building. It offers an extensive database of artists, albums, and record labels, enabling users to explore and research a wide variety of genres and styles, including rock, electronic, jazz, hip hop, and more. Additionally, Discogs functions as an online marketplace where users can buy and sell music in various formats such as vinyl, CDs, and cassettes. It provides tools for managing music collections, contributing to its database, and engaging with a global community of music enthusiasts. The platform also hosts discussions, helps with pricing records, and shares trends and insights in the music industry.

Music • Database • Marketplace • Community • Collection

51 - 200 employees

Founded 2000

🛍️ eCommerce

🏪 Marketplace

📱 Media

💰 $2.5M Venture Round on 2018-01

📋 Description

• Are you passionate about music and dedicated to providing exceptional customer experiences? • Seeking a dynamic and empathetic Customer Support Coordinator for our growing team at Discogs. • You’ll be the vital link between our users and our platform, ensuring seamless support and fostering a positive community experience. • Thrive in a fast-paced environment, possess excellent communication skills, and have a genuine love for music technology. • Locate candidates in OR, WA, CA, CO, TX, IL. • Starting Hourly Range: $17.50 - $19.50 hourly. • The Community Support Coordinator provides exceptional customer service to a diverse community of buyers, sellers, database contributors, and other users. • Utilizes Zendesk to manage and resolve customer inquiries and issues efficiently, ensuring customer satisfaction and maintaining a positive brand image.

🎯 Requirements

• Excellent written communication and interpersonal skills. • Ability to effectively present information, findings, and feedback in one-on-one and small group settings. • Proficiency in basic computer skills, including email communication, document creation, form completion, and adherence to basic compliance regulations. • Positive attitude, eagerness to learn, and adaptability. • Ability to work select weekend flex shifts. • Minimum two years of experience working in a customer-facing support role, preferably in a tech company environment. • Experience with Zendesk or similar customer support platforms. • Passion for music.

🏖️ Benefits

• Competitive compensation: salary, plus performance-related bonus program • 401(k) with employer match • 100% company-paid medical and dental insurance benefits for you and your dependents • 4 weeks paid vacation, increasing based on tenure • 18 weeks paid leave for birth moms • 8 weeks paid parental leave, including for adoption • Monthly wellness allowance • Annual professional and personal development allowance • Work from home office set-up and expense allowances • Flexible work location opportunities • Employer matching toward charitable contributions