Ops Incident Support
November 15
Description
• dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. • Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. • By joining us you will be part of an amazing global team in a flexible culture with various benefits.
Requirements
• Demonstrable ability to remain calm and effective during higher downtimes as well as excelling at prioritization and evaluation of situational urgency (meet the defined escalation policy). • High proficiency in communicating technical issues to technical and non-technical audiences. • Hands-on knowledge with the following tools: Data Analysis (Kibana, Looker, New relic) and reporting; SQL. • SelfLearn abilities and interests. • Fluent in written and verbal English. • Fluent in written and verbal Spanish. • Portuguese will be considered a plus. • Flexible schedule: the position’s work schedule will require availability to work during weekends. • Be methodical, committed to the role to be performed, and a vocation for service. • Availability for incident support and management on a flexible working days/time scheme.
Benefits
• Travel benefits. • Health benefits. • Learning benefits.
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