Technical Account Manager

April 14

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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DNSFilter

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DNSFilter is a cybersecurity company that offers DNS security and content filtering solutions to protect users from malicious online threats. The platform provides features such as malicious domain protection, intuitive reporting, and domain categorization. It leverages machine learning to identify threats before third-party services and supports various industries including enterprise, education, and healthcare. Trusted by over 2,100 managed service providers (MSPs) globally, DNSFilter ensures network safety through its fast DNS resolutions and comprehensive filtering capabilities.

cybersecurity and network security

51 - 200 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

📡 Telecommunications

📋 Description

• DNSFilter is revolutionizing network security by providing fast, accurate, and reliable threat protection and content filtering. • We're a rapidly growing company dedicated to creating a safer internet for businesses and organizations worldwide. • Leveraging AI-driven threat intelligence, DNSFilter empowers our customers to proactively block threats before they impact their networks. • We foster a collaborative, innovative, and results-oriented culture where every team member contributes to our mission of making the internet safer. • As we continue our product-fueled growth by adding new features and broadening our solution to meet the needs of the global market, it's clear there's a missing piece. That's where you come in! • We are seeking an experienced Technical Account Manager to join DNSFilter to drive customer onboarding, product adoption, and usage, as well as act as the trusted advisor to our customers. This position combines technical expertise with customer-centric practices to ensure optimal Customer satisfaction and utilization of our products and services.

🎯 Requirements

• 3+ years of successful experience in a customer-facing role such as technical account manager, technical customer success manager, customer onboarding, customer success, or technical support in B2B SaaS. • Demonstrated ability to work with different types of Customer-business-process-owners to identify requirements, and drive best practices to propose a solution. • Strong critical thinking skills and technical knowledge of relevant software, tools, and platforms. • Excellent communication, presentation, and interpersonal skills. • Data-driven mindset with the ability to analyze customer data and derive actionable insights. • Strong critical thinking skills, a growth mindset, and a desire to continuously improve. • A passion for contributing to a meaningful industry and being able to convey that excitement to create momentum and deliver an exceptional customer experience. • Bonus points for: • SaaS cybersecurity industry experience. • A desire to be an AI enthusiast and or innovator. • Solid technical expertise in DNS, networking, VPNs, and security applications to navigate customers through complex IT environments and firewall configurations. • Experience with onboarding and/or implementing new customers.

🏖️ Benefits

• A 100% work-from-home position with a company that values and fosters personal and professional growth. • Pathway to promotion to additional organizational positions and responsibilities based upon results and performance - not just time in the chair. You help us grow, we will help you grow. • Passionate and intelligent colleagues who work hard and have a good time doing it. • Flexible Fridays. • Paid company-wide week off at the end of each year. • Flexible Vacation policy. • Awesome company swag. • Home office buildout allowance. • Full medical, dental, and vision benefits for US, UK, and Canada-based employees. • Full short-term disability and life benefits; available long-term disability. • Retirement savings account options with vested company matching for qualifying employees. • In-person annual gatherings. Last time we all spent a week on a beach in Cancun!