Technical Account Manager

4 days ago

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Ideagen

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Ideagen is a software company that specializes in email management solutions, particularly for project-based businesses using Outlook. Their flagship product, Ideagen Mail Manager, helps organizations eliminate email-related inefficiencies and risks by providing tools for proactive email organization, searching, and filing. Ideagen serves various industries, ensuring that businesses can manage critical project communications effectively while transitioning to a paperless office environment.

Document Management • Quality Management Systems • Audit & Risk Management • Compliance solutions • Capture solutions

1001 - 5000 employees

🤝 B2B

🔒 Cybersecurity

⚡ Productivity

📋 Description

• Serve as the primary point of contact for named customers, engaging with all levels of management. • Proactively identify opportunities to extend the use of DevonWay, suggesting new applications or expanding the user base of existing ones. • Analyse customer needs and propose improvements to enhance platform utilisation. • Conduct training sessions for users on deployed applications, ensuring they are equipped to maximise their use of the platform. • Collaborate with project managers to provide work estimates and project plans. • Utilise an agile methodology to design and configure applications based on user stories and tickets. • Adhere to the Ideagen Software Quality Assurance (SQA) process in all developments. • Plan and manage data conversions, third-party system interfaces, and reference data loads as needed. • Design, build, test, and deploy SSRS and/or Business Intelligence reports. • Develop, test, and deploy key performance indicators (KPIs) to measure success.

🎯 Requirements

• U.S. Citizen. • Not a citizen of any other country (no dual citizenship). • Able to pass a security background check. • Able to achieve U.S. government security clearance. • Able to travel occasionally. • Strong customer focus with a comfort level in engaging with a diverse range of customers, including executives. • Proficient in explaining complex technical concepts to non-technical audiences. • Demonstrated organisational skills and proven ability to manage tasks effectively while meeting deadlines. • Ability to remain composed under high-pressure situations, such as service outages or urgent technical issues. • Solid problem-solving and troubleshooting skills, capable of navigating complex technical challenges. • Ability to thrive in a fast-paced environment and adapt to changing priorities. • Strong analytical skills with the capability to connect business and technical requirements for effective solution delivery.

🏖️ Benefits

• Benefits & Rewards • DEI - Ideagen and DEI