Technical Account Manager - West Coast

March 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $108.5k - $135.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Content Conspiracy

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Content Conspiracy is a creative copywriting and design agency. The company specializes in producing a wide range of content and design services that help brands stand out and make their voices heard. Their offerings include copywriting and editing for various purposes such as annual reports, brand stories, and web copy, along with creative content and design services like logo and identity design, infographics, and web design. Content Conspiracy also provides training and learning design services through customized workshops and business communication training. The company, agile and remote, operates in Bengaluru, Mumbai, and Boston, catering to a wide variety of clients worldwide.

Writing • Editing • Copywriting • Creative Communication • Content Strategy

2 - 10 employees

🤝 B2B

📱 Media

📋 Description

•As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with Ping solutions. •You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. •Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs. •Facilitate visibility into company’s product roadmap to help educate and engage customers. •Assist with over-the-shoulder configuration help on features and flows. •Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance. •Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty.

🎯 Requirements

•Understanding of Java and knowledge of web technologies is a must •Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role •Strong verbal and written communication skills •Strong organizational skills •Experience with SFDC or equivalent CRM systems •Ability to manage proactive and reactive tasks effectively •Proven track record in managing relationships with large enterprise clients •Experience with Identity Management, Access Management or Federation

🏖️ Benefits

•Generous PTO & Holiday Schedule •Parental Leave •Progressive Healthcare Options •Retirement Programs •Opportunity for Education Reimbursement •Commuter Offset (Specific locations)