Technical Account Manager

April 3

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

+9 more states

🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $71.4k - $84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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Samsara

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Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• As a Samsara Technical Account Manager (TAM), you will build a track record of customer success by leveraging your technical expertise, strong business acumen, clear and effective English communication, and a commitment to living by Samsara's core values and operating principles • Your primary responsibilities will be to build and maintain relationships with customers and account teams, develop a technical understanding of your customers’ Samsara implementations, transform their technical support experience, update our system of engagement, and contribute to team growth • You will occasionally be the point of contact for significant incidents • Our TAM is the primary technical interface on behalf of our customers and works closely across internal and external stakeholders, as required, to address customer needs

🎯 Requirements

• Bachelor's degree in a related field of Management Information Systems or Computer Science • 5+ years of experience in technical account management, technical Support engineering, customer success, or a similar role • Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment • Proficient in troubleshooting hardware, software, and API solutions • Prior experience with Salesforce, Zendesk and Tableau or similar tools • SQL proficiency basic knowledge at the minimum • Experience using tools such as Power BI or tableau • Strong written and verbal English communication skills • Demonstrated ability to build and maintain customer relationships • Business acumen with a focus on understanding customer needs through a data-informed approach • Strong bias for action, ownership, ability to dive deep, and insistence on the highest delivery standards.

🏖️ Benefits

• Full time employees receive a competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much, much more.