Technical Account Manager - Federal

April 2

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+1 more states

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $92.5k - $122.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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ThousandEyes (part of Cisco)

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ThousandEyes is a part of Cisco, specializing in digital experience monitoring solutions. It provides enterprises with robust tools for monitoring performance and gaining insights into their applications, networks, and cloud-based services. With AI-powered issue detection and remediation, ThousandEyes helps optimize connected experiences across various environments, including end user monitoring, internet, WAN, and cloud insights. It serves a wide array of industries, ensuring reliable digital experiences for end users and organizations by facilitating visibility into network performance, application issues, and internet outages.

Internet Intelligence • Network Intelligence • Internet Outages • Network Outages

501 - 1000 employees

Founded 2010

🏢 Enterprise

💰 $50M Series D on 2019-02

📋 Description

• Cisco ThousandEyes is a Digital Experience Assurance platform empowering organizations to deliver flawless digital experiences across networks. • The TAM role is a proactive support role for premium accounts, ensuring customer satisfaction. • You will optimize customer networks, provide training, and manage joint proactive projects.

🎯 Requirements

• At least 3-5 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization • At least 3-5 years of working directly with customers, within a technology company • Bachelor’s degree in Computer Science or a related field, or equivalent working experience • Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc.) • Experience with Cloud/SaaS software products is highly desirable • Strong understanding of ISP, CDN, and cloud service provider networks • Strong understanding of web technologies and VoIP applications • Hands-on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox • Hands-on experience with container administration tools such as Docker and Kubernetes • Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus • Working knowledge in security, authentication, permissions, SSO • Experience in administering Linux based operating systems • Passionate about enabling a consistently excellent customer experience • Excellent verbal and written communication skills with a focus on data • The ability to work effectively in a remote or virtual team environment • Excellent presentation skills coupled with a strong leadership presence • Excellent time & project management skills with a delivery focus • Initiative and desire to learn new skills/technologies and remain up-to-date • Flexibility to handle critical cases after hours as needed

🏖️ Benefits

• Access to quality medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Short and long-term disability coverage • Basic life insurance • Numerous wellbeing offerings • Up to twelve paid holidays per calendar year • One floating holiday plus a day off for the birthday • Up to 16 days of vacation time off each year • Flexible Vacation Time Off policy without defined limits • Sick Time Off subject to policy with 80 hours provided on hire date • Up to 80 hours of unused sick time carried forward • Access to paid time away for critical or emergency issues • Additional paid time to volunteer and give back to the community