Technical Account Manager

4 days ago

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

💵 $109k - $128.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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GRIN

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GRIN is a comprehensive software platform that empowers brands to manage and scale creator programs. As a leader in influencer marketing solutions, GRIN offers tools for creator discovery, relationship management, and content management, along with robust analytics for tracking ROI. The platform integrates with multiple social media and commerce platforms, facilitating seamless communication and collaboration between brands and content creators. With a focus on building effective partnerships, GRIN helps brands enhance their marketing strategies through the use of influencers, brand ambassadors, and customer advocates.

ecommerce and creator management

201 - 500 employees

☁️ SaaS

🤝 B2B

📋 Description

• Company Overview and Culture • Our culture is a team-first mentality built on these Core Values: • Listen and Collaborate • Act with Integrity • Be Creative and Find a Way • Be Bold and Take Risks • Win or Lose Together • For us at GRIN, this means we prioritize our customers when making decisions; grow as individuals personally and professionally which drives business growth; celebrate our wins, own our failures, learn from our mistakes, and expect everyone to do the right thing; bring our whole selves to work each day; and know that we can accomplish more when we work together with humility. • At GRIN, we don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product and our community. • We champion and encourage those who bring different perspectives, ideas, and creativity to join our team dedicated to bringing people together across the globe. GRIN is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience. • Nothing inspires you quite like enabling and helping guide an enterprise to ever higher levels of success. You are an experienced SaaS technical expert with a nose for good business practices, and our enterprise customers need your sure hand and watchful eye to help them achieve their goals on our platform. • You will know what success on the GRIN platform looks like for each customer under your care. You will work closely with them and the Enterprise success team to map their journey, monitor their waypoints, get them to the top of the hill, and you'll be right there with them. • In the TAM role, you will be part of a team of like-minded, engaged professionals, confident in your technical skills, assertive in your ability to take action, vigilant as you monitor and report on customer progress and health, organized and strategic as you muster and deploy resources to meet customer goals, innovative as you find solutions to customer challenges, and adaptive and curious as you learn advanced technologies alongside the latest techniques for succeeding in the creator economy. • This is a very dynamic high-growth environment, with the opportunity to work on new challenges over time.

🎯 Requirements

• Minimum of 4 years of experience SaaS support for mid-market/enterprise customers • Experience with data extraction, transformation, and standard business intelligence tools strongly preferred (e.g. Tableau) • Experience with Marketing Technology and marketing reporting & analytics • Solid business acumen • Knowledge of API integrations, with knowledge of SFCC and/or Magento API & architecture preferred • Strong understanding of MySQL queries • Proven experience managing multiple stakeholders, projects, and customer relationships in a collaborative environment. • Strong technical background with hands-on experience in digital technologies, including software and front-end development. • Excellent communication, analytical, and problem-solving skills, with the ability to understand customer needs and provide timely solutions.

🏖️ Benefits

• 16 days of PTO + 10 sick Days + 15 paid holidays • Medical, dental and vision insurance • 401(k) program plus company match • Paid child bonding leave • Home office set up reimbursement • Co-working space reimbursement • Employee stock option program • Professional development stipend