Technical Account Manager - Ansible Automation Platform

February 12

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote

💵 $94.5k - $151.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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Red Hat

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Red Hat is the world's leading provider of enterprise open source solutions, including Linux, cloud, container, and Kubernetes platforms. With its robust portfolio of hybrid cloud infrastructure and application services, Red Hat aids enterprises in deploying IT services across diversified infrastructures rapidly and cost-effectively. Trusted by more than 90% of companies in the U. S. Fortune 500, Red Hat offers products like Red Hat Enterprise Linux, OpenShift, and the Ansible Automation Platform, facilitating advancements in areas such as AI, edge computing, and IT automation. The company leverages open source communities to drive innovation and ensure enterprise-ready software solutions that are stable, secure, and reliable across any platform.

cloud computing • hybrid cloud management • Linux • open source • virtualization

10,000+ employees

Founded 1993

🏢 Enterprise

☁️ SaaS

💰 Corporate Round on 1999-03

📋 Description

• Support enterprise customers implementing Red Hat Ansible Automated Platform solutions • Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments • Specialize in Ansible Automation Platform, providing expertise on its implementation and use • Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams • Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage • Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc. • Provide strategic advice and guidance on current and future Red Hat products and solutions • Manage customer cases, maintaining clear and concise documentation • Collaborate with engineering, R&D, product management, and technical support teams • Create and maintain technical documentation for issue resolution and knowledge sharing • Manage and grow customer relationships through attentive, relationship-based support • Visit customer sites as needed and ensure exceptional service experience

🎯 Requirements

• 5+ years of experience as a software developer, enterprise administrator, or providing technical support in a development environment • Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles • Experience with configuration management, application deployment, and infrastructure orchestration technologies • Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support • Outstanding verbal and written communication skills • Ability to convey complex information to customers clearly and concisely • Ability to manage multiple issues and projects • Bachelor's degree in a technology-related discipline is preferred • Experience working in DevOps environments preferred • Software engineering background; experience with RPM-based Linux and Java technologies preferred • Experience with container technologies such as Docker, Podman, and Kubernetes preferred • Experience deploying applications in cloud environments and developing containerized applications preferred • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred • Familiarity with source code management tools like Git or Apache Subversion (SVN) preferred

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!