Client Proximity Technical Account Manager

5 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+4 more states

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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TP

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TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Omnichannel • Rightshore • Contact Center on Demand • Analytics Solutions • HomeBase

10,000+ employees

📋 Description

• The Technical Account Manager works directly with the Teleperformance client base and owns the overall IT relationship between the client’s IT department and Teleperformance. • The TAM is the single point of contact and advocate for the client and their initiatives inside Teleperformance. • The TAMs possess a wide range of technical skills including an extensive IT Project Management background (PMP/Scrum/Agile), technical background in IVR/call delivery, and other call center technologies. • Responsibilities include developing and maintaining a strong relationship with assigned clients and overseeing all technical aspects of client’s projects.

🎯 Requirements

• Bachelor’s degree or equivalent experience • 3-5 years of experience in the IT side of the Call Center industry. • Demonstrated technical problem solving proficiency • Excellent customer service and communication skills, both verbal and written • The ability to multi-task and work under stress to meet deadlines • Detail oriented with strong organizational skills • Experience with managing timelines, resources, and tasks • Proficiency in Microsoft Office Applications • Presentation skills • Must be able to travel • Must be able to work Monday through Friday primarily between the hours of 8:00am to 5:00pm (MST) • Must be flexible to accommodate after-hour projects and on-call work when needed • IT Project Management background (PMP/Scrum/Agile) • Technical background in call center technologies including IVR/call delivery, PBX management, VoIP, SIP, networking, security, firewalling, server/data center environments, cloud hosting, domain/desktop standards, and application deployment • Incident Management and technical troubleshooting experience. • Active passport

🏖️ Benefits

• Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs