Technical Account Manager

4 days ago

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Description

•At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. •As a Technical Account Manager (TAM), you will partner with new and existing customer’s to ensure that they are successfully utilizing their ForgeRock solutions. •You will partner with the customer to ensure they are optimizing their deployed solutions. •Manage ongoing customer needs effectively to drive high customer retention and loyalty. •Ensuring best practices are followed and processes are adhered to, especially with regard to ISO 27001/9001 compliance, security incidents and data breaches. •Using your creative thinking, business and technical analysis skills to go beyond the existing industry standard practices.

Requirements

•Understanding of Java and knowledge of web technologies •Minimum of 8 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role •Strong verbal and written communication skills •Strong organizational skills •Experience with Zendesk/SFDC or equivalent CRM systems •Ability to manage proactive and reactive tasks effectively •Proven track record in managing relationships with large enterprise clients •Experience with Identity Access Management solutions

Benefits

•Generous PTO & Holiday Schedule •Parental Leave •Progressive Healthcare Options •Retirement Programs •Opportunity for Education Reimbursement •Commuter Offset (Specific locations)