Technical Account Manager

4 days ago

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Percona

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Percona is an open source database software company that provides support and services to enhance database and application performance. They specialize in managing and optimizing MySQL, MongoDB, and PostgreSQL environments, offering software distributions, support services, and consulting to help clients maintain secure, scalable, and high-performing databases. With a focus on open source and vendor-neutral solutions, Percona supports enterprise-level database needs while ensuring data accessibility and availability for global brands.

MySQL Consulting • MySQL Support • MySQL open source software • MySQL Development • MySQL Performance Optimization

201 - 500 employees

Founded 2006

🏢 Enterprise

📋 Description

• Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers. • Coordinate overall status on support tickets and consulting projects. • Coordinate with Consulting Operations team on new projects for top customers. • Work daily internally and externally to ensure technical goals are met. • Provide an escalation point for customers for support and consulting projects. • Identify growth opportunities and provide feedback to the Customer Success and Sales teams. • Guarantee technical aspects of customer implementation by providing necessary documentation and technical guidance. • Ensure customer specific technical documentation is created and maintained for use by the Percona Technical Delivery teams. • Improve product feature offerings by providing feedback from partners and customers to internal teams.

🎯 Requirements

• 3 or more years experience with MySQL or PostgreSQL and related technologies, or; • 3 or more years experience with MongoDB or other NoSQL databases and related technologies. • Demonstrated ability to work well with people and communicate effectively both internally and with customers and remain calm under pressure. • Strong work ethic and entrepreneurial approach. • Ability to take ownership of a support incident, and own through to resolution. • Ability to understand how applications and services interact with the database in different architectures. • Exposure to DBaaS products and ability to articulate service offerings (specifically within AWS, Microsoft Azure and Google Cloud). • Fluency in written and spoken English. • Ability to work independently with minimal direction or as part of a team as needed. • Ability to work remotely and travel up to 25%. • Ability to pass required background check.

🏖️ Benefits

• Flexible work hours • Various paid time off programs • All equipment for remote office • Funds for career development (external training, certifications, conferences) • Ongoing connectivity allowances • Opportunity to participate in equity incentive plan • Support for healthy work/life balance (e.g., The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, overall flexibility) • Support for social responsibility (PAVE volunteering program, Women Transforming Technology)