Technical Account Manager - East

March 29

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Nerdio

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Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

Cloud Technology • Cloud Servers • Virtual Servers • ITaaS • SaaS

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 Series B on 2022-12

📋 Description

• Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution. • Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value. • Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. • Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. • Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success. • Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.

🎯 Requirements

• Minimum of 5 years of relevant experience in account management, consulting, or professional services. • Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop). • Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles. • Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product. • Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively. • Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders.

🏖️ Benefits

• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off!