Supervisor - CIED Team Operations

April 10

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DocGo

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DocGo is a healthcare technology company shaping the future of healthcare delivery by reimagining how healthcare services are provided. With proprietary technology and skilled clinicians, DocGo delivers population health programs for governments, value-based arrangements for payers, medical transportation for hospitals, and mobile healthcare solutions that aim to keep patients at home and out of hospitals. They emphasize proactive, on-demand, and mobile healthcare solutions, offering services such as urgent care, preventive services, and chronic condition management. Operating in over 30 US states and the UK, DocGo is committed to increasing access to healthcare and improving patient outcomes through technology-driven, compassionate care.

medical transportation • Mobile Health • ambulance services • patient transport • EMS jobs

5001 - employees

⚕️ Healthcare Insurance

🚗 Transport

☁️ SaaS

📋 Description

• As a supervisor, you will report directly to an Associate Manager of CIED Operations. • During your employment, you will devote your best efforts to the business of Cardiac RMS and DocGo. • Works as part of a supervisory team with in CIED operations to ensure continuity, consistency, and strong lines of communication. • Acts as role model for the CIED team, consistently demonstrating professionalism, positivity, and productivity. • Demonstrates excellence when performing PCS functions; provides quality and accurate transmission review and reporting in a timely manner. • Provides support and guidance for the team; responds to calls/emails from staff regarding documentation standards, clinical questions, etc. • Works with Associate Manager to ensure smooth daily function of the team. • Creates/assists with weekly schedule of team assignments. • Receives callouts (along with AM’s) and updates schedule accordingly. • Monitors clinic transmission volumes throughout the day and pivots team members as necessary to cover the workload. • Ensures that the team’s alert notification and communication platforms are monitored according to clinic hours/time zone; responds to messages and delegates/escalates responses as necessary. • When clinical incidents occur: Ensures that the Incident Tracker is updated. • Performs a root cause analysis and completes the incident review form. • Reviews incident and findings with the Associate Manager; discusses any necessary follow up, changes in process or remediation needed. • Updates PCS-PES Matrix with clinic and team member changes. • Ensures the Associate Manager is informed on all areas of team activity. • Other duties as assigned.

🎯 Requirements

• IBHRE Certification preferred • Minimum of 1 year of experience in a clinical remote monitoring role • 3 months PCS experience at Cardiac RMS • Must possess leadership and supervisory skills and the willingness to work harmoniously with other personnel • Problem solving skills, attention to detail, & organization skills • Proficiency in Microsoft Office • Excellent verbal and written communication skills • Strong organizational and time management skills • Managing workflows and delegating tasks • Ability to remain calm, focused, and helpful under stress

🏖️ Benefits

• Unlimited PTO • Medical, Dental, and Vision coverage with company as well as individual contribution • 401k (individual contribution only) • Paid Sick Leave (accrual basis)