Dropbox DocSend
Dropbox DocSend is a secure document sharing platform that provides users with real-time control and insights over their shared files. It simplifies the process of managing, sharing, and tracking important documents by allowing links to be sent instead of bulky attachments. The platform is trusted by over 34,000 companies globally and offers features like file download control, real-time intelligence, and dynamic watermarking. Dropbox DocSend is particularly useful for board communications, fundraising, investment management, media sales, and professional services. With the capability to update files after sharing and access detailed analytics, it helps users remain organized and informed, ultimately increasing efficiency and security in document sharing.
sales • marketing • sales content management • sales enablement • sales engagement
Part-time Customer Support Specialist
March 4
Dropbox DocSend
Dropbox DocSend is a secure document sharing platform that provides users with real-time control and insights over their shared files. It simplifies the process of managing, sharing, and tracking important documents by allowing links to be sent instead of bulky attachments. The platform is trusted by over 34,000 companies globally and offers features like file download control, real-time intelligence, and dynamic watermarking. Dropbox DocSend is particularly useful for board communications, fundraising, investment management, media sales, and professional services. With the capability to update files after sharing and access detailed analytics, it helps users remain organized and informed, ultimately increasing efficiency and security in document sharing.
sales • marketing • sales content management • sales enablement • sales engagement
📋 Description
• Serving as the first line of support for all inbound requests from administrative staff, teachers, and parents across our partner districts, responding both quickly to requests and with a high level of quality solutions • Troubleshooting product and process-related issues and drive them to resolution, escalating issues to other team members or the engineering team when needed • Supporting customers in configuring their processes on product • Contributing to data collection on product questions and issues through ticket categorization, customer outreach, issues tracking, and providing feedback in cross-team meetings • Providing feedback on support processes using both a deep understanding of district needs and quantitative data to strengthen cross-team alignment and our knowledge of customer health
🎯 Requirements
• At least 1 year of experience in technical customer support, or with K-12 school districts in a technical role • Ability to troubleshoot software-specific problems • Able to clearly and concisely articulate instructions and technical matters to non-technical customers • Able to manage time effectively • Experience with Zendesk preferred • Experience with early stage startups preferred
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