Docusign
Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.
Digital Transaction Management • Workflow Automation • Electronic Signature Solutions • Contract Lifecycle Management • System of Agreement
Customer Success Account Manager
4 days ago
Docusign
Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.
Digital Transaction Management • Workflow Automation • Electronic Signature Solutions • Contract Lifecycle Management • System of Agreement
📋 Description
• Responsible for owning and executing a portfolio of renewal contracts in an assigned territory. • Resolve a wide range of issues in creative ways. • Responsible for minimizing financial attrition and locking in favorable terms with clients. • Identify growth and provide insights to improve future outcomes. • Ensure maximum financial results for Docusign while strengthening partnerships with existing customers.
🎯 Requirements
• 2+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success within SaaS offerings • Experience with quota-carrying roles and proven history of meeting key performance indicators • Experience with deal negotiation cycles with a successful track record • BA/BS degree or equivalent work experience • Strong contract negotiation skills with experience driving contracts to completion on-time • Experience with supporting adoption across organizations, serving as a change agent for the customer • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level • Ability to react and adapt to potential rapid shifts in priorities • Strong level of urgency, organization and prioritization skills • Salesforce experience • Excellent written and verbal communication skills • Ability to convey value through interactions with customers
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