Docusign
Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.
Digital Transaction Management • Workflow Automation • Electronic Signature Solutions • Contract Lifecycle Management • System of Agreement
Onboarding Consultant, English & German speaking
April 11
Docusign
Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.
Digital Transaction Management • Workflow Automation • Electronic Signature Solutions • Contract Lifecycle Management • System of Agreement
📋 Description
• Engage customers after license sale • Provide guidance, insights, and enablement for deployment • Execute onboarding processes and cover fundamentals • Deliver best-in-class customer onboarding experience • Drive onboarding engagement from kick-off to completion • Discover customer needs and tailor solutions • Complete customer work through various communication methods • Track and meet customer utilization targets • Interact with customers using clear communication • Recommend self-service and training resources • Mitigate risks to ensure timely execution • Manage multiple projects with relevant notes
🎯 Requirements
• Fluency in English and German • Bachelor’s degree • 2+ years of customer service experience • Technical proficiency and the ability to learn and teach software • Experience implementing, onboarding, or training in the Software as a Service (SaaS) industry • Prior experience using project management software and/or Salesforce • Project management or coordination experience, including handling multiple projects simultaneously • Strong time management and prioritization skills • Ability to develop and deliver messages and presentations to technical and non-technical audiences • Strong communication skills • Ability to properly set and reset expectations with customers • Active listening skills to understand customer business problems and objectives while demonstrating product knowledge to provide the best solutions • Ability to identify and document gaps that impact the customer experience and recommend potential resolutions • Ability to make decisions autonomously • Ability to meet deadlines for customer engagements and deliverables
🏖️ Benefits
• Equal opportunity to succeed • Feel deep pride in your work
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