Senior Engagement Manager

April 15

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Logo of Docusign

Docusign

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

Digital Transaction Management • Workflow Automation • Electronic Signature Solutions • Contract Lifecycle Management • System of Agreement

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

📋 Description

• Looking for a Senior Engagement Manager to join our Customer Success team • Fulfil the role of a trusted advisor to sales and customers • Support predominantly our Australia and New Zealand business • Engage in the selling cycle, and pitch the appropriate services to support customer outcomes • Scope services, propose and recommend approaches to customers, and estimate work effort • Understand the various services and training offerings and what outcomes are achieved • Partner closely with the field sales team to support their deals through the alignment and selling of services • Communicate technical concepts in business or technical terms • Anticipate problems and recommend innovative solutions

🎯 Requirements

• 5+ years of experience in an enterprise-level software consulting or services sale’s role • Bachelors’ Degree • 2+ years of experience as a consultant • Proven track record for managing pipeline and attaining and exceeding annual quota • Ability to collaborate with key business partners to build and execute complex account strategies and sales plays • Ability to scope and estimate professional services engagements, driving contracts and deals to closure • Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall) and ability to communicate the differences of each as well as how the projects are managed in each approach • Knowledge of SaaS and Cloud-based offerings • Knowledge of large organizations and customers along various industry verticals (High Tech, Healthcare, and Financial Services) • Collaborative and open to support the team on deals, processes, and share skills • Must be a self-starter that initiates their own personal growth through independent learning of Docusign’s Intelligent Agreement Management and methods to support customers in digitizing their System of Agreement • Excellent team building, verbal and written communication skills as well as reporting and presentation expertise

🏖️ Benefits

• Equal opportunity for all team members to succeed • Deep pride in the work you do

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