Domino Data Lab
Domino Data Lab is a company that empowers AI-driven enterprises to build and manage AI at scale through its Enterprise AI Platform. The platform provides an integrated experience for model development, MLOps, collaboration, and governance, enabling global enterprises to innovate across various sectors. Domino supports better medicinal development, productive agriculture, and competitive product creation. Established in 2013 and backed by notable investors like Sequoia Capital and NVIDIA, Domino enables companies to optimize AI deployment effectively.
Analytics • Machine Learning • Data Analysis • Predictive Analytics • Data Science
Service Delivery Manager
March 29
🇺🇸 United States – Remote
💵 $130k - $150k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👔 Manager
🦅 H1B Visa Sponsor
Domino Data Lab
Domino Data Lab is a company that empowers AI-driven enterprises to build and manage AI at scale through its Enterprise AI Platform. The platform provides an integrated experience for model development, MLOps, collaboration, and governance, enabling global enterprises to innovate across various sectors. Domino supports better medicinal development, productive agriculture, and competitive product creation. Established in 2013 and backed by notable investors like Sequoia Capital and NVIDIA, Domino enables companies to optimize AI deployment effectively.
Analytics • Machine Learning • Data Analysis • Predictive Analytics • Data Science
📋 Description
• Build custom solutions for customers that integrate with Domino to enhance the customer experience. • Collaborate with the larger Domino team to ensure that the customer's voice is being heard with regards to feature or bug prioritization as well as feedback on the platform. • Ensure quick escalation and resolution of any issues related to PS projects. • Become a trusted customer partner ensuring predictability, sharing of project and PS artifacts/communication and ensuring PS support is on track. • Dedicate time to consistently upgrade skills and knowledge. • Regularly solicit feedback from customers regarding the quality, effectiveness, and relevance of solutions delivered. • Lead customer discussions, showcasing PS’s accomplishments and planned workstreams. • Track Professional Services KPIs and strive to reach better results.
🎯 Requirements
• 5+ years of professional experience • Minimum 1 year experience in a client facing consulting role • Ideally having worked for a software company (in Professional Services), understanding release cycles and implications • Background in Engineering, Business or IT Management • Strong interpersonal and communication skills • High working ethics standards • Capable of managing stress and have a growth mindset • Exceptional organizational skills with very structured and sharp mind, good problem solving skills • Clear articulation of what “excellent” looks likes in project implementation and Customer Success • Can easily communicate clear, focused points of view • Likes working with numbers, striving to improve KPIs and can do quick calculations
🏖️ Benefits
• equity • company bonus or sales commissions/bonuses • 401(k) plan • medical, dental, and vision benefits • wellness stipends
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